Privacy Policy

My Thai (“we”, “us”, “our”) operates mythaigsy.com.

For the purposes of data protection law, My Thai is the data controller of your personal information.

We comply with the Data Protection (Bailiwick of Guernsey) Law, 2017 and applicable data protection requirements.

We may collect the following information when you use our website, place an order, contact us, or join our loyalty programme.

Contact Information: Name, email address, telephone number, and delivery address.

Order Information: Food and drink orders, collection or delivery details, and special instructions provided by customers.

Payment Information: Payments are securely processed by third-party payment providers including SumUp. We do not store or have access to your full card details.

Technical Information: IP address, browser type, device information, website usage data, cookies and analytics data.

We use your personal information to: process and fulfil orders; arrange collections and deliveries; provide customer service and support; process payments; manage online ordering systems; send important service-related communications; manage loyalty memberships and rewards; improve our website, products, and services; and comply with legal and accounting obligations.

We do not send marketing emails or SMS messages unless you have chosen to opt in to receive them.

Under Guernsey data protection law, we rely on the following lawful bases:

Contract — To process orders, provide services, and manage loyalty accounts.

Legal Obligation — To comply with tax, accounting, food safety, and legal requirements.

Legitimate Interests — To improve our services, operate our business efficiently, prevent fraud, and maintain website security.

Consent — Where required, such as for optional marketing communications or certain cookies.

We may share your information with trusted third-party providers who help us operate our business, including: SumUp (payment processing), GloriaFood (online ordering services), website hosting and IT providers, delivery and communication providers, professional advisers where necessary, and legal or regulatory authorities where required by law.

We do not sell, rent, or trade your personal information to third parties.

When you join our Loyalty Rewards Programme, we may collect your full name, telephone number, and email address.

We use this information to create and manage your loyalty account, track purchases and rewards, and contact you regarding account activity, rewards, or programme updates.

Loyalty account information is retained while your account remains active. Inactive loyalty accounts may be deleted after 24 months of inactivity.

We use cookies and similar technologies to enable website and ordering functionality, remember user preferences, analyse website traffic and performance, and improve user experience.

Some third-party services used on our website may also place cookies or process limited technical information on our behalf.

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

We only keep personal information for as long as reasonably necessary to complete orders and provide services, manage loyalty accounts, meet legal, tax, and accounting obligations, and resolve disputes and enforce agreements.

Order and financial records may be retained for up to 6 years where required for legal or accounting purposes.

Information is securely deleted or anonymised when no longer required.

Under applicable data protection law, you may have the right to: access your personal information; correct inaccurate information; request deletion of your data; restrict or object to certain processing; request data portability; and withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the Office of the Data Protection Authority.

Our website and ordering systems may include links to or integrations with third-party services, including payment processors and ordering platforms.

These third parties operate under their own privacy policies and terms, and we encourage users to review them separately.

We do not knowingly collect personal information from children without appropriate consent.

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the latest version will always apply.

My Thai, 2 Maison Des Hougues, Well Road, St Peter Port, Guernsey, GY1 1WS.

Phone: 01481 729737

Email: taste@mythaigsy.com

Website: mythaigsy.com